Shipping Policy for Neon Extreme

Effective Date: 16.09.2024

At Neon Extreme, we strive to provide a smooth and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website, neonextreme.com.

1. Processing Time

• All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
• Custom or personalized neon signs may require additional processing time due to the intricacy of the design. Estimated production time for custom orders will be provided during the order process.

2. Shipping Methods and Delivery Times

• We offer various shipping options at checkout, including standard and expedited shipping. Delivery times vary depending on the shipping method chosen and the destination.
• Estimated delivery times are as follows:
  • Standard Shipping: 5-19 business days
  • Expedited Shipping: 3-5 business days
• Please note that these delivery times are estimates and may vary due to factors such as carrier delays, customs processing, and local holidays.

3. Shipping Rates

• Shipping costs are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.
• We occasionally offer free shipping promotions. These promotions will be clearly communicated on our website and may have certain conditions or minimum purchase requirements.

4. International Shipping

• We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country.
• These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information on potential fees.

5. Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
• Please allow 5-8 hours for the tracking information to update.

6. Shipping Address and Delivery

• Please ensure that your shipping address is correct and complete at the time of order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
• If a package is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange for re-shipment. Additional shipping charges may apply.

7. Damaged or Lost Packages

• If your order arrives damaged or is lost during transit, please contact us within 3 days of the delivery date. We will work with the carrier to resolve the issue and, if necessary, send a replacement.
• Please retain all packaging materials and damaged goods, as they may be required for the claims process.

8. Returns and Exchanges

• For information on returns and exchanges, please refer to our Return Policy.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us